Privacy Policy

This Privacy Policy explains how carthuge collects, uses, stores, and protects your personal information when you visit our website, create an account, or place an order.

1. Information We Collect

When you use our website, we may collect the following types of information:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through our payment providers)
Order history
Device information, browser type, IP address, and usage data
Information you provide when contacting customer support

We collect only the information necessary to process orders, provide customer support, improve our services, and comply with legal obligations.

2. How We Use Your Information

Your information may be used to:

Process and fulfill your orders
Provide shipping updates and order notifications
Respond to customer service requests
Improve our website, products, and services
Detect and prevent fraud or unauthorized transactions
Comply with legal and regulatory requirements
Send promotional emails or marketing communications if you have chosen to receive them

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages.

3. SMS & Marketing Communications

If you choose to receive SMS notifications or promotional messages, we may send order updates, shipping notifications, and marketing offers.

Participation is entirely optional. You may opt out at any time by following the instructions provided in the message or by contacting our support team.

4. Legal Basis for Processing

Where required by applicable law, we process personal information based on one or more of the following:

Your consent
Performance of a contract (such as processing your order)
Compliance with legal obligations
Our legitimate business interests, provided they do not override your privacy rights

5. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted service providers that help us operate our business, including:

Payment processors
Shipping and logistics providers
Customer support platforms
Marketing and analytics providers
Fraud prevention services
Website hosting and eCommerce platform providers

These providers receive only the information necessary to perform their services and are expected to protect your data.

6. Payment Security

Payment information is processed through secure third-party payment providers. We do not store your complete payment card information on our servers.

Payment providers are responsible for handling payment information in accordance with applicable security standards, including PCI DSS requirements.

7. Cookies & Similar Technologies

Our website uses cookies and similar technologies to:

Remember your preferences
Maintain your shopping cart
Improve website functionality
Measure website performance
Personalize your shopping experience
Support advertising and analytics

Most browsers allow you to manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information against unauthorized access, loss, misuse, or disclosure.

While we work to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Maintain business records
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes and enforce our agreements

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Withdraw consent where processing is based on consent
Request a copy of your personal information where applicable

To exercise these rights, please contact us using the information below.

11. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide consent. We do not knowingly collect personal information from children.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage users to review the privacy policies of any third-party sites they visit.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

The updated version will be posted on this page with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us.

Email: support@carthuge.com