Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered by Carthuge.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding public holidays.
Orders placed outside business hours or on weekends will begin processing on the next business day.

Estimated Delivery Time

Delivery times depend on the shipping destination and the shipping method selected at checkout.

Standard Shipping: 5–10 business days
Express Shipping: Available for select locations where applicable.

Delivery estimates are provided for reference only and may vary due to weather conditions, customs processing, carrier delays, or other circumstances beyond our control.

Shipping Charges

Shipping costs are calculated at checkout based on the destination, shipping method, and products ordered.

Free shipping may be available for eligible orders or promotional offers where applicable.

Shipping Carriers

Orders are shipped using reliable national and international carriers, including but not limited to:

FedEx
UPS
DHL
USPS
Local delivery partners

The shipping carrier is selected based on the destination, product availability, and delivery service.

Order Tracking

Once an order has been shipped, a confirmation email containing the tracking information will be sent to the email address provided during checkout.

Tracking information may take up to 24–48 hours to become available after shipment.

Shipping Destinations

Shipping is available to the countries and regions listed during checkout.

If delivery is unavailable for a specific location, customers will be notified before the order is processed.

Split Shipments

Orders containing multiple items may be shipped separately from different warehouses or fulfillment centers. In such cases, multiple tracking numbers may be provided.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Orders delayed or undeliverable due to incorrect or incomplete addresses may be subject to additional shipping charges. Address changes cannot be guaranteed after an order has entered processing.

Lost, Delayed, or Damaged Packages

If a shipment is delayed, marked as delivered but not received, or arrives damaged:

Verify the shipping address provided during checkout.
Check with household members, neighbors, or your building's reception area.
Contact the shipping carrier using the tracking number for additional information.

If the issue remains unresolved, contact our support team. We will work with the carrier to investigate the shipment and determine the appropriate resolution, which may include a replacement or refund where applicable.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other government fees imposed by the destination country. Unless otherwise stated, these charges are the responsibility of the customer.

Contact Information

For shipping-related questions or assistance with an order, please contact:

Email: support@carthuge.com

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (Local Business Hours)